GTC

's Terms and Conditions (T&C) | RIWO Commerce GbR | Effective as of June 2026

Terms and Conditions (T&C) for the online retail store
, which sells abrasive materials and wood products

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§ 1 Scope

These General Terms and Conditions (GTC) govern the contractual relationship
between RIWO Commerce GbR, hereinafter referred to as the “Seller,” and the
consumers and businesses that purchase sanding materials and wood products through our online store
, hereinafter referred to as the “Customer.”
Any terms and conditions of the Customer
that conflict with or deviate from these General Terms and Conditions shall not be recognized, unless the Seller expressly agrees to their validity
in writing.

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§ 2 Conclusion of the Contract

2.1 The presentation of products in our online store does not constitute a legally binding offer
, but rather a non-binding invitation
to the customer to order these products.

2.2 By submitting an order through the online store, the customer at
makes a binding offer to purchase the selected products.
The seller will immediately confirm receipt of the order via email at
. This order confirmation does not constitute acceptance of the offer
.

2.3 The contract is not concluded until the seller confirms the customer’s order at
via a separate email or ships the products ordered at
.

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§ 3 Prices and Terms of Payment

3.1 The prices listed in our online store are final prices and
include the applicable sales tax as well as any other
price components. Any additional shipping costs will be clearly communicated to the customer
before the order process is completed.

3.2 The customer may pay by credit card, PayPal, or
bank transfer. Payment is due immediately upon conclusion of the contract with
.

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§ 4 Delivery and Shipping

4.1 The ordered products will be delivered to the shipping address provided by the customer at
.

4.2 Delivery typically takes 3–5 business days, unless otherwise agreed upon
.

4.3 If delivery is delayed due to unforeseen circumstances
, the customer will be notified immediately.

4.4 Shipping is at the customer’s risk. Risk passes to the customer
as soon as the shipment is handed over to the delivery address provided by the customer
.

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§ 5 Packaging, Participation in Recycling Programs, and Disposal

5. All sales, conversion, and
shipping packaging placed on the market by RIWO Commerce GbR complies with the requirements of the EU Packaging Directive
94/62/EC as well as the applicable national legal regulations,
in particular the Packaging Act (VerpackG). RIWO Commerce GbR is registered in the LUCID packaging register at the Central Packaging Register Office (Zentrale
Stelle Verpackungsregister) in accordance with the provisions of the Packaging Act (VerpackG).

    Registration number: DE1280921117510

5.1 To the extent required by law, RIWO Commerce GbR is registered with the Central Agency for Packaging Registration (
) and participates in
, an approved dual system for the proper return and
recycling of packaging.

5.2 The customer is obligated to properly dispose of transport packaging and other packaging not subject to the packaging recycling system (
) at their own expense (
) after use, or—if agreed—to return it to RIWO Commerce GbR (
).

5.3 If the customer resells the delivered goods for commercial purposes,
the customer agrees to comply with the legal requirements of the Packaging Act
on its own responsibility, particularly with regard to registration,
participation in the system, and reporting of quantities.

5.4 Upon request, RIWO Commerce GbR will provide the customer with a Declaration of Conformity (
) regarding the packaging used.

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§ 6 Right of Withdrawal, Electronic Withdrawal Function, and Returns

6.1 Consumers have a statutory right of withdrawal in accordance with Sections 312g,
355 of the German Civil Code (BGB). The complete withdrawal policy and the
model withdrawal form are included in the withdrawal policy, which is made available to the customer at
before the order is completed and can be accessed at
on our website at https://riwo-commerce.com/policies/refund-policy
. The withdrawal period is 14 days.

6.2 Electronic cancellation feature (cancellation button)

In accordance with Section 312k of the German Civil Code (BGB) in conjunction with EU Directive 2023/2673, RIWO Commerce
GbR provides consumers with an electronic
cancellation function on the website riwo-commerce.com. The cancellation button, labeled “Cancel Contract,” is accessible on every page of the online store
and can also be accessed directly via the following link:

    https://riwo-commerce.com/pages/widerruf

The cancellation button allows you to submit an electronic cancellation notice at
through a two-step process:

    (a) Entering the consumer’s order and contact information
(b) Binding confirmation of the notice of withdrawal by clicking
the “Submit Binding Withdrawal” button

Once the notice of cancellation has been successfully submitted, consumers will immediately receive a confirmation of receipt via email from
.

Use of the cancellation button does not require registration or a login at
and is also available to guest customers. Consumers are not required to use the cancellation button at
; cancellation may also be submitted via email, letter, or using the attached sample cancellation form at
.

You are not required to provide a reason for cancellation, and
RIWO Commerce GbR does not require this as a condition for accepting the cancellation
.

Any notice of withdrawal received by
after the statutory 14-day withdrawal period has expired is considered late and may be rejected by RIWO Commerce GbR,
, unless there are legal grounds for an extension.

6.3 For hygiene
and safety reasons, returns of abrasive materials can only be accepted if they are unused.

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§ 7 Retention of Title

The delivered products remain the property of the seller (
) until full payment has been received.

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§ 8 Warranty

The statutory warranty provisions apply.

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§ 9 Data Protection

The seller’s privacy practices are outlined in the Privacy Policy at
, which is available on the online store’s website at
. When exercising the right of withdrawal via the withdrawal button
, the transmitted data (name, email address, order number,
product description, address) will be processed exclusively for the purpose of processing the withdrawal
. The legal basis is Art. 6(1)(c) GDPR
(legal obligation under § 312k BGB).

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§ 10 Limitation of Liability

The seller is liable only for damages resulting from willful misconduct or gross negligence (
). Liability for slightly negligent breaches of material contractual obligations (
) or for injury to life, limb, or health (
) remains unaffected.

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§ 11 Customs, Exports, and Shipments to Third Countries

11.1 For deliveries to countries outside the European Union
(third countries), additional costs may apply, in particular customs duties, taxes,
levies, as well as fees for customs clearance and service providers (e.g.,
freight forwarders or parcel services). These costs are to be borne by the buyer
, unless otherwise expressly agreed.

11.2 Exportation shall be carried out—depending on the country of destination and the applicable customs, foreign trade, and export control regulations and value limits at
—where applicable, via an electronic export declaration (ATLAS) at
or a comparable procedure.
The Seller is entitled to collect and process all data necessary for this purpose and to transmit it to the competent authorities as well as to commissioned third parties (in particular freight forwarders and customs agents).

11.3 The buyer is obligated to provide all information, documents, and evidence required for export and, if applicable, import
(e.g., regarding end use,
the final recipient, or specific licensing requirements) in a complete,
accurate, and timely manner. If the buyer fails to comply with this
obligation to cooperate, the seller is entitled to withhold delivery
or to withdraw from the contract.

11.4 The Seller shall not be liable for any delays, additional costs (
), or other disadvantages resulting from customs inspections (
), import regulations of the country of destination, or actions taken by government authorities (
).

11.5 Unless otherwise expressly agreed in writing,
delivers to third countries on a duty-unpaid and tax-unpaid basis (EXW, DAP, or FCA
in accordance with the current version of Incoterms®).

11.6 The buyer is responsible for complying with the applicable
import regulations of the country of destination.

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§ 12 Final Provisions

12.1 The laws of the Federal Republic of Germany shall apply, excluding
the United Nations Convention on Contracts for the International Sale of Goods (CISG).

12.2 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the venue for all disputes arising from contractual relationships between the customer and
the seller shall be the seller’s place of business.

12.3 If any provision of these Terms and Conditions is or becomes invalid,
the validity of the remaining provisions shall remain unaffected.

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Disclosure Requirements Under the Consumer Dispute Resolution Act (VSBG)

We are neither willing nor obligated to participate in dispute resolution proceedings before
or a consumer arbitration board.