Right of withdrawal

Cancellation Policy & Sample Cancellation Form
RIWO Commerce GbR | Effective: June 2026

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CANCELLATION POLICY

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Right of withdrawal

You have the right to cancel this
contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day

– at which you or a third party designated by you, other than the carrier
, took possession of the goods, provided that you ordered one or
several items as part of a single order and
these are delivered together;

– at which you or a third party designated by you, other than the carrier
, took or has taken possession of the last item, provided that you ordered multiple
items as part of a single order and these
items are delivered separately;

– on the date on which you, or a third party designated by you who is not the carrier
, took possession of the last partial shipment or the last item
, provided that you ordered goods that are delivered in several
partial shipments or items.

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Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must notify us

    RIWO Commerce GbR
Mohnweg 5
85375 Neufahrn

    Phone: 08165 66634
Email: info@riwo-commerce.com

Please inform
of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by mail to
or an email). You may use the attached sample cancellation form at
, although this is not required.

Electronic cancellation feature (cancellation button)

In accordance with Section 312k of the German Civil Code (BGB), we also provide an electronic cancellation function on our website at
. You can find the cancellation button at
under the heading “Cancel Contract” on every page of our online store at
, as well as directly via the following link:

    https://riwo-commerce.com/pages/widerruf

After clicking the cancellation button, you will be guided through a two-step
process:

    1. Enter your order details (order number, order date,
email address, name, description of the goods, your address)
2. Confirm your cancellation notice by clicking the
"Submit Cancellation" button

Once you have submitted your cancellation notice, you will immediately receive a confirmation of receipt from
via email. Using the cancellation button on
does not require registration or a login and is also available to guest customers on
.

Use of the cancellation button is optional. All other methods of exercising the right of cancellation (letter, email, sample cancellation form)

remain fully available.

To comply with the cancellation period, it is sufficient for you to send a notice of your intention to exercise your right of cancellation via
—using one of the methods listed above—to
before the cancellation period expires.

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Consequences of the revocation

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of
any additional costs resulting from your choice of a delivery method
other than the cheapest standard delivery option
we offer), without delay and no later than fourteen days from the
day on which we receive notification of your withdrawal from this
contract. For this refund, we will use
the same payment method you used for the original transaction
, unless expressly agreed otherwise with you
; in no event will you be charged any fees
for this refund.

We may withhold the refund until we have received the goods back at
or until you have provided proof that you have returned the goods to
, whichever comes first at
.

You must return or hand over the goods to us without delay and, in any event, no later than
fourteen days from the date on which you notify us of your withdrawal from this
contract. The deadline
is met if you ship the goods before the fourteen-day period expires
.

You are responsible for the direct costs of returning the goods.

Note: For reasons of hygiene and safety, returns of abrasive materials can only be accepted if they are unused.

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MODEL WITHDRAWAL FORM

(Please fill this out and return it only if you wish to cancel the contract.
Alternatively, you can easily cancel online at
https://riwo-commerce.com/pages/widerruf.)

To:
RIWO Commerce GbR
Mohnweg 5
85375 Neufahrn
Email: info@riwo-commerce.com
Phone: 08165 66634

I/we (*) hereby cancel the contract I/we (*) entered into at
for the purchase of the following goods (*) /
for the provision of the following service (*):

___________________________________________________________________________

Ordered on (*): ____________________

Received on (*): ____________________

Name of the consumer(s): _______________________________________________

Consumer's address: __________________________________________

___________________________________________________________________________

Signature of the consumer(s)
(only for paper notifications): __________________________________________

Date: _____________________________

(*) Delete as appropriate.