Conditions d'utilisation

General Terms and Conditions (GTC) for the online mail order business of abrasive materials:

Scope of application
These General Terms and Conditions (GTC) govern the contractual relationship between RIWO COMMERCE, hereinafter referred to as the "Seller", and consumers and entrepreneurs who purchase abrasive materials via our online store, hereinafter referred to as the "Customer". Any terms and conditions of the Customer that conflict with or deviate from these GTC shall not be recognized unless the Seller expressly agrees to their validity in writing.

Conclusion of contract
2.1 The presentation of the products in our online store does not constitute a legally binding offer, but a non-binding invitation to the customer to order these products.
2.2 By sending an order via the online store, the customer submits a binding offer to purchase the selected products. The seller will immediately confirm receipt of the order by e-mail. This order confirmation does not constitute acceptance of the offer.
2.3 The contract is only concluded when the seller confirms the customer's order by a separate e-mail or sends the ordered products.

Prices and terms of payment
3.1 The prices stated in our online store are final prices and include statutory VAT and any other price components. Any additional shipping costs incurred will be clearly communicated to the customer before the order process is completed.
3.2 The customer can make payment by [list payment methods, e.g. credit card, PayPal, bank transfer]. Payment is due immediately upon conclusion of the contract.

Delivery and shipment
4.1 The ordered products shall be delivered to the delivery address specified by the customer.
4.2 The delivery time is usually e.g. 3-5 working days, unless otherwise agreed.
4.3 If delivery is delayed due to unforeseen circumstances, the customer will be informed immediately.
4.4 Shipment shall be at the customer's risk. The risk is transferred to the customer as soon as the shipment is handed over to the delivery address specified by the customer.

Right of withdrawal and returns
5.1 Consumers have a statutory right of withdrawal. The details of the right of revocation and the sample revocation form are contained in the revocation instructions, which are made available to the customer before the order is completed.
5.2 For reasons of hygiene and safety, returns of abrasive materials can only be accepted in unused condition.

Retention of title
The delivered products remain the property of the seller until full payment has been received.

Warranty
The statutory warranty provisions apply.

Data protection
The seller's data protection practices are explained in the privacy policy, which is available on the online store's website.

Limitation of liability
The seller is only liable for damages caused by intent or gross negligence. Liability for slightly negligent breach of material contractual obligations or injury to life, limb or health remains unaffected.

Final provisions
10.1 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2 If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Seller shall be the registered office of the Seller.
10.3 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.